Return & Refund Policy

At Choturanga.com, customer satisfaction is our priority. Please read our Return, Exchange, and Refund Policy carefully before placing your order.

Returns

• Returns are accepted within 7 days of the delivery date.

• Items must be unused, unwashed, undamaged, and returned with all original tags, labels, and packaging intact.

• Products purchased during sale, clearance, or promotional offers are not eligible for return, unless they are received damaged, defective, or incorrect.

Exchanges

• Exchanges are available for size-related issues or if you receive a damaged, defective, or incorrect product.

• Exchange requests must be submitted within 7 days of receiving your order.

• All exchanges are subject to stock availability.

• If the requested size is unavailable, we will provide an alternative option or process a refund where applicable.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact our customer support within 48 hours of delivery.

• Share your Order ID along with clear photos or an unboxing video.

• After verification, we will arrange a replacement or process a refund, as applicable.

Refunds

• Once the returned product is received and passes our quality inspection, approved refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method used during checkout.

• For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI after receiving the required account details.

• Shipping charges are non-refundable, except when the return is due to our error (wrong, damaged, or defective product).

Return Process

1. Contact our customer support with your Order ID and reason for the return.

2. Wait for return approval from our support team.

3. Pack the item securely in its original packaging.

4. Ship the product to the address provided by our support team or use our pickup service (where available).

5. Once the returned item is received and inspected, your exchange or refund will be processed.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used, washed, altered, or damaged products.

• Products without their original tags, labels, or packaging.

• Customized or made-to-order products.

• Sale, clearance, or promotional items, unless they are damaged, defective, or incorrect.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Website: https://choturanga.com/

Email: ghosh.tanisha96@gmail.com

Phone / WhatsApp: +91 9875512223

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This policy is suitable for Choturanga.com and can be directly added to your WooCommerce Return & Refund Policy page.